::Loyola College::

The Citizen Consumer Club of Loyola College is an affiliated club to the Department of Civil Supplies and Consumer Protection, Government of Tamil Nadu, which was established at the beginning of the academic year 2009-2010. The club has evolved its own objectives in aligning to achieve the common goal of the Department of Civil Supplies and Consumer Protection, Government of Tamil Nadu.

Objectives of the scheme are;
• to educate children about rights of the consumers as provided in Consumer
Protection Act, 1986
• to mobilize youngsters by instilling in them the spirit of protection of consumer rights
• to impart knowledge about the role of consumers in protection of their rights, and
• to strengthen the consumer movement in India. The mission of Government of Tamil Nadu is to empower all consumer segments of the State to obtain a just deal in the purchase of goods and services in the State of Tamil Nadu and to uphold consumer rights.

The primary objectives of the Citizen Consumer Club are to collaborate, cooperate, actively participate and function in accordance with the Department of Civil Supplies and Consumer Protection, Government of Tamil Nadu. The allied objectives of the Club are;
• to educate the students about the various provisions of the Consumer Protection Act, 1986
• to reach-out the public, far and near, to educate them regarding their
rights and responsibilities as consumers
• to join hands with other voluntary consumer organizations to enhance consumer movement

In order to achieve the above said objectives the club will initiate organising seminars, conferences, consumer-fest, competitions, publishing articles on consumer issues, etc., and will actively participate in various programmes of the club.
• National Consumer Day (24th December)
• World Consumer Rights Day (15th March )

All the first year students, irrespective of their branch of study, are eligible to become a member of the club on payment of a nominal membership fee.

Registration
Any interested student can register his/her name with the office-bearers at the club office.

The office of the 'Citizen Consumer Club' is located opposite to the school of media studies.

On successful completion of one year membership with active participation in all activities of the club, the member can claim 2 credits.

Rights of Consumer
Rights of Consumers as enumerated under the Consumer Protection Act, 1986.
• Right to safety
• Right to information
• Right to choose
• Right to be assured
• Right to be heard
• Right to redressal
• Right to consumer education
• Right to Healthy Environment
• Right to basic needs

• Critical Awareness
• Action
• Social concern
• Environmental Concern
• Sustainable Consumption
• Social Networking

• To remove the defect pointed out by the appropriate laboratory from the goods
• To replace the goods with the new goods of similar description, which are free from similar defects
• To return the price of the charges paid by the complainant
• To pay such amount as compensation to the consumer for any loss or injury suffered by the consumer due to the negligence of the opposite party
• To remove the defects of deficiencies in the services in question
• To discontinue the unfair trade practice or the restrictive trade practice or not to repeat
• To withdraw the hazardous goods from being offered for sale
• To provide for adequate costs to parties

• Reduce : Consume only what you need, if possible reduce consumption of water, electricity, fuel and other non-renewable resources.

• Reuse: If a product can serve you for a longer period, use it instead of buying a new one.

• Recycle: Don't litter the environment, please recycle degradable or recyclable materials through scrap dealers.

Civil Supplies and Consumer Protection department will keep you informed of latest alerts from key Government agencies in India as well as international agencies on products that are spurious, hazardous or scams that consumers need to beware of. Please subscribe to the Yahoo Groups Account created for your benefit.
Web - http://consumer.tn.gov.in/registeryahoo.html

Complaints and Contacts
• Government of Tamil Nadu
Civil Supplies & Consumer Protection Department, Ezhilagam, Chennai-5.
Phone : 044-28583222 / 28583422
Web : www.consumer.tn.gov.in
E. mail : consumer@tn.nic.in
• If you have any grievance/complaint relating to any drug/ cosmetic, you may file it with the Local Drug Inspector or with the Controller of drugs,
259/261 Anna Salai,
Chennai 600 006,
Phone: 044 24321830 or in the web at www.tnhealth.org
Can make online complaints at www.consumer.tn.gov.in